Shipping policy

Delivery Times

Shipping is free on every US order. Most orders arrive in 6–10 business days.

Order Processing

We process orders within 1 to 3 business days, not counting weekends and national holidays. Orders placed after 11:00 am EST on Fridays or over the weekend start processing the next business Monday. You’ll get an email as soon as your order is on its way.

Checking Your Order Status

When your order ships, you’ll receive an email with a tracking number so you can follow it. Tracking details usually become available within 1 to 3 business days. If your order is taking longer than expected, email us at info@crisscozy.com with your order number and we’ll help.

Returns and Refunds

Every Crisscozy chair comes with a 1-year money-back guarantee. See our Refund policy for how to start a return.

Order Cancellations

Ordered by accident? Email us at info@crisscozy.com right away and we’ll try to stop the order before it ships. Orders that have already shipped can’t be cancelled, but they are still covered by the 1-year money-back guarantee.

Additional Information

For any questions, contact us at info@crisscozy.com. Customer service is open 9 am to 5 pm EST, Monday through Friday. Please allow up to 1 business day for a response.